Next-Generation Telephony Intelligence

AI for your calls.
Less admin. More time.

Turn calls into useful notes, or add an AI receptionist to answer and route enquiries. Choose the level of automation that fits your business.

Choose your AI tools

From voicemail notes to AI answering

Cloud Complete

Add an AI receptionist and personal assistant for agreed answering, screening and routing tasks.

View Complete pricing →

AI needs configuration and a compatible processing service. We confirm usage costs, supported tasks, storage and handover to a person in your quote. Summaries and sentiment can be inaccurate: review them before relying on them.

ai speech intelligence console ● SCENARIO 1 OF 5 ACTIVE

Interactive example using fictional call details. Timings and outcomes illustrate the workflow; they are not service guarantees.

Example Call Analysis
Inbound Conveyancing Inquiry · Commercial Property
SENTIMENT: POSITIVE (+96%)
Speech-to-Text Stream Speech AI v3
Client (07700 900812): "Hello, we are purchasing a £1.8M commercial warehouse in Leeds and need a conveyancing solicitor for lease review."
Solicitor (David): "Good morning. I can take your initial details and assign our Commercial Property team to issue a formal fee proposal today."
AI Executive Summary & Action Items
Key Discussion Points: Client requesting commercial conveyancing representation for £1.8M Leeds office acquisition.
• Matter Category: Commercial Property / Conveyancing
• Fee Earner Action: Perform AML identity check & issue conveyancing fee estimate
• Practice System Sync: Client & matter logged in Practice Management (Done 0.1s)
Enterprise AI Telephony Suite

Smart AI Capabilities Built for Modern Business Teams

Automate routine administrative tasks, maintain compliant client records, and empower your staff with cutting-edge voice intelligence.

Speech-to-Text Call Transcripts

Convert every inbound and outbound customer call into accurate text. Easily search past phone calls by customer name, account number, or keyword.

Automated Executive Summaries

Save hours of staff time. AI automatically extracts key discussion points and action items, formatting them into executive summaries.

Customer Sentiment & Tone Scoring

Detect caller emotion and urgency. High-priority inquiries or dissatisfied customers are flagged instantly for immediate manager callback.

Smart Department Call Routing

Route callers naturally based on spoken request — directing inquiries straight to Sales, Support, Accounts, or Operations specialists.

Voicemail-to-Text Summaries

Never re-listen to lengthy voicemail audio. Transcribed voicemail summaries are delivered straight to team members' mobile apps within seconds.

Multilingual Speech Recognition

Communicate with international clients effortlessly with real-time speech recognition and transcript translation across 30+ languages.

Interactive Knowledge Base Assistant

Team members can query company call records or client history via natural language ("Find all calls regarding account renewal") in seconds.

Compliance & Quality Scoring

Automatically monitor call quality and service standards across all office branches, ensuring customer care protocols are met.

Frequently Asked Questions

AI Telephony FAQ

Common questions regarding security, data compliance, business software sync, and AI accuracy.

Is AI call transcription compliant with UK data protection regulations?
Data handling depends on the platform and features selected. Ask us for the relevant hosting, encryption, retention and access-control details before enabling recording or transcription. Your business also needs an appropriate process for informing callers and managing access to their information.
How does the AI handle specialised technical terminology and industry phrasing?
Transcription accuracy varies with audio quality, accents, background noise and specialist vocabulary. Try representative calls during setup and review important transcripts before relying on them.
Can call summaries and action items sync into our CRM and business software?
Yes. AI call summaries, transcripts, and duration logs automatically sync into CRM and business platforms (including HubSpot, Salesforce, Zoho, Microsoft Outlook, and Teams), eliminating manual call note creation.
Can team members access call transcriptions on mobile softphone apps?
Absolutely. Staff can review call summaries, read voicemail transcriptions, and access customer call history on our iOS and Android mobile apps whether working in the office, at home, or traveling.
How long does it take to activate AI Telephony for our office?
Setup includes your cloud phone system, extension routing and selected AI features. We agree the rollout date after reviewing number transfers and integrations, then test the configured features before launch.
Upgrade Your Office Telephony

Ready to equip your team with AI telephony?

Choose the AI features that will save your team time. We will explain the setup, integration requirements and contract terms in your quote.

Get AI Telephony Quote Call 0114 697 6971