Moving provider should start with the number your customers already know. We check whether it can transfer and plan the changeover before you cancel your existing service.
Often, yes: transferring a number between providers is called number porting. We need to check your number and existing service before confirming that a transfer is possible. A new cloud phone system and a number transfer are related tasks, but they may have different setup dates.
Your business may have more numbers than the one shown on its website. Include direct-dial numbers, numbers for other premises and any ranges on the account when asking for a review.
Do not cancel a line simply because you have requested a new system. First confirm the transfer date, what will happen to linked services and which services you must cancel separately.
Details need to match the existing account. We will explain any authorisation or supporting information needed.
Check specialist equipment with its supplier before changing the line it uses.
Review portability, account details and the services linked to your number. Discuss your existing contract and any charges with your current provider.
Agree users, greetings, routing and devices. Confirm the transfer schedule and the plan for calls if the change takes longer than expected.
Check inbound and outbound calling, caller ID, transfers, voicemail and out-of-hours routing. Confirm the agreed service is working before closing out the move.
It depends on the number type, current provider, account information and the scope of the order. We confirm timing after the checks rather than promising the same date for every transfer.
A planned transfer reduces disruption, but uninterrupted service cannot be promised for every situation. Agree a change window, an escalation contact and suitable fallback arrangements before the day.
Do not assume it does. Ask which services and contracts end, which remain active and whether linked broadband or other lines could be affected. Retain written confirmation of the agreed changes.
A compatible cloud phone setup can let you answer a transferred business number through supported apps. We check number portability and the devices you want to use as part of the proposal.
Ask for the transfer, setup, equipment and service charges together. Existing contract charges or overlapping bills may also apply. Use our quote comparison checklist and compare the phone packages.
Tell us your users, current provider and what you want to improve. We’ll work through the options with you.