Small business VoIP · UK-wide support

Business phone systems for small businesses and growing UK teams

Answer business calls at your desk, on your mobile or from home. We plan your cloud VoIP system around who answers, the numbers you want to keep and what happens when your team is busy.

From £6.39 per seat / month excluding VAT, billed annually for 2–19 users. Features and total cost confirmed in your quote.

Simple per-seat packages

Business phone system pricing

Four ways to equip your team, priced per seat. Start with everyday calling, add team tools, or bring AI into the way you handle calls.

Everyday calling

Cloud Start

For businesses that need a straightforward phone system.

From £6.39

per seat / month, excluding VAT
£76.68 per seat, billed annually

  • Mobile, desktop and browser calling
  • Business greeting and call menu
  • Ring groups and call transfers
  • Basic call reports
Choose Cloud Start
Team call handling

Cloud Business

For busy teams that need to manage, track and follow up calls.

From £11.99

per seat / month, excluding VAT
£143.88 per seat, billed annually

  • Everything in Cloud Start
  • Call queues and call recording
  • CRM integration and team reporting
  • Voicemail transcription*
Choose Cloud Business
AI call insights

Cloud Advanced

For teams that want less note-taking and easier call review.

From £15.99

per seat / month, excluding VAT
£191.88 per seat, billed annually

  • Everything in Cloud Business
  • AI call transcription*
  • AI summaries and sentiment analysis*
  • Searchable conversation records*
Choose Cloud Advanced
AI answering & automation

Cloud Complete

For businesses ready to automate first-line call handling.

From £19.99

per seat / month, excluding VAT
£239.88 per seat, billed annually

  • Everything in Cloud Advanced
  • AI receptionist and personal assistant*
  • Configured call screening and routing*
  • Advanced integration options by quote
Choose Cloud Complete

Starting prices for 2–19 seats, billed annually. One seat means one person’s phone account. Your quote confirms calls, handsets, setup, storage, contract and total cost. VAT is additional where applicable. *AI features require configuration and a compatible processing service; usage charges and allowances are confirmed in your quote. Advanced integrations and resilience options depend on the system size and deployment. For one seat, 20+ seats or monthly billing, ask for a tailored quote.

Which package should I choose?

Start: choose this if making and receiving calls is your priority. Move to Business when you need queues, recording or CRM tools.

Business: choose this for a shared sales or support line. Voicemail transcription is different from transcribing whole calls.

Advanced: choose this to review call transcripts, summaries and sentiment. Your team still handles the conversation.

Complete: choose this when an AI receptionist should answer, screen or route calls using agreed instructions and handover rules.

What will my quote include?

Your recurring and upfront costs

User licences, handsets, setup, number transfer and any optional services, with VAT shown.

Your actual service

Named features, call allowances, supported devices and integrations, plus any usage charges.

Your terms and changeover

Billing frequency, contract length, support arrangements and the agreed setup and transfer plan.

Use the full quote comparison checklist →
Start with your working day

Which phone system suits your small business?

A small office, a mobile team and a busy reception need different call flows. Here are three starting points to discuss, with features confirmed in your proposal.

A small office or growing team

Give customers one main number and ring the people who can help. Start with a business greeting, shared answering and voicemail for calls you cannot take.

  • Choose desk phones, apps or both.
  • Agree who answers when colleagues are busy.
  • Plan new users as the team grows.
Choose your users and devices →

Trades and people on the move

Use a business number while working away from the office. Plan app-based answering and opening-hours rules so customers know what to expect.

  • Discuss outbound business caller ID.
  • Check mobile data and Wi-Fi coverage.
  • Add answering cover for busy periods.
Explore call answering cover →

Offices across several locations

Connect reception, departments and remote colleagues through one call plan. Decide whether calls stay with a site or move to another available team.

  • Map site numbers and shared departments.
  • Check broadband at every premises.
  • Agree transfers and backup routing.
Plan connectivity for your sites →

Need a phone system for one person? Ask for a single-user quote. Our published annual starting guides and configurator begin at two users.

Business phone system features

Hosted Phone Systems

Enterprise call handling without expensive server hardware in your office comms room.

  • Interactive Voice Response (IVR) & Auto-Attendant
  • Multi-tier Hunt Groups & Ring Queues
  • Voicemail with instant audio-to-email delivery
  • Time-of-day & business-hours routing rules

Mobile & Remote Working

Keep your team seamlessly connected whether working in-office, from home, or on the road.

  • iOS, Android, Windows & Mac apps
  • Hot-desking and follow-me call forwarding
  • HD video calling & team instant messaging
  • Presence status across the entire company

Recording & Analytics

Understand call activity and discuss recording, reporting and access settings for your business.

  • Live wallboards & queue status displays
  • Recording storage and retention options
  • Detailed missed call & peak volume reporting
  • CRM integration with screen pops
Cloud PBX Feature Builder

Build your business phone system quote

Choose how many people need a phone account, how many desk phones you need and the features you want to discuss.

Enterprise Cloud PBX · High Availability
Configured for 8 Extensions (4 Desk Phones + Mobile Apps + AI Transcripts)
Get my tailored quote →
Understand your options

Cloud phone system, hosted PBX or SIP trunks?

These terms describe different parts of business telephony. Knowing the difference makes quotes easier to compare.

Cloud phone system / hosted PBX

The phone system is hosted by a provider. Your users connect through compatible phones or apps over the internet. This is the service we help UK businesses plan and set up.

Check the features, users, support and connectivity included in your proposal.

An on-premises phone system

The main system is installed at your premises. Its features and ability to connect remote users depend on the equipment, licences and configuration.

Before replacing it, review your current hardware, maintenance contract and what you actually need to change.

SIP trunks

SIP trunks connect a compatible phone system to telephone services over an IP connection. They are a connection option, rather than a complete replacement for every part of your phone system.

Tell us what equipment you use so we can discuss a suitable migration route.

VoIP means voice over internet protocol: the technology used to carry calls over an IP network. See how to compare complete phone-system proposals.

A planned transition

Switching phone provider or replacing an old PBX

Moving to cloud telephony starts with your existing numbers, contract and equipment. We plan transfers, routing and connectivity around your business to minimise disruption during the move.

  • Full audit of existing setup including DDI numbers, fax lines, and alarm circuits.
  • Number transfer planning — check portability and agree the transfer arrangements before cancelling your existing service.
  • Agreed changeover arrangements with a schedule, responsibilities and contingency options confirmed for your service.

Plan your move from traditional phone lines

The UK is moving from traditional analogue phone services to digital calling. Review your phone lines and any connected equipment before migrating. We can help plan a move to a cloud VoIP phone system.

Ask us to review your existing setup, number transfer and connectivity requirements.

Choosing a business VoIP phone system

What is a cloud phone system?

A cloud phone system uses an internet connection to make and receive calls, with the main system hosted away from your premises. VoIP, hosted telephony and hosted PBX are terms you may see when comparing these services.

Is VoIP suitable for a small business?

It can suit a single user or a growing team. Start with the number of extensions you need and choose mobile apps, desk phones, call queues or recording around the way you handle calls. Reliable internet is essential; explore our business broadband options alongside your phone system.

How much does a business phone system cost?

Our annual-billing guide starts at £6.39 per seat per month excluding VAT for 2–19 users. Your final quote depends on handsets, call allowances and selected features. View the phone system price guide, use the configurator, then request your tailored proposal.

Can I keep my existing business phone number?

Number transfer depends on the number and your current provider. Send us the details so we can confirm portability and plan the change before you cancel the existing service.

Can staff use the same system from different locations?

Cloud telephony can connect office, home and mobile users on the same system. Ask us to include the devices, locations and call routing you need in your quote. A virtual receptionist can also cover calls when your team is unavailable.

Ready to upgrade?

Get a custom phone system specification

Speak to an engineer today. We'll assess your current setup and provide a transparent, fixed-price quote.

Need help comparing your options?

Our UK phone system buying guide explains total costs, number transfers, features and the questions to ask before ordering. Based in our region? See how we support Yorkshire businesses.